License Deactivation

csimsoft

Transfer or deactivate a license.

Licenses can be transferred from one computer or server to another.

Transfer a node-locked license.

A node-locked license is installed on a single standalone computer. Even if the computer is connected to a network, the license is tied to the standalone machine. As long as the license is valid, the license can be deactivated and transferred to another standalone computer.

License deactivation.

To transfer a node-locked license to a different computer, first deactivate the license on the original computer.

  1. Open the Product Activation window on the Help menu.

  2. Enter the product key of the license and click the Deactivate button.

    NOTE: The product key can be found on the My Licenses page of your csimsoft account.
  3. The deactivation warning will appear asking you to confirm the deactivation.

  4. When the license is deactivated, press OK to close the app.

  5. Uninstall the software from the old computer. You may need to remove the installation folder to completely remove the software.
  6. Install the software on the new computer. During the installation process you will enter a product key. Use the original product key to activate the license on the new computer.

Deactivation failed.

Deactivation number exceeded.

By default, each license has one deactivation allowing you to make one transfer. If you receive a message that the deactivation failed because the number of deactivations has been exceeded, please contact support@csimsoft.com to request additional deactivations. There is no charge for additional deactivations.

File not found.

A license file usually is named using the product key number with a .lic extension (for example, FZBC2CD-3128C4-20F964-DEC545-0300CE4.lic). If you activated the license from your license page or if you changed the file name, you should change the filename to the productkey.lic format and try to deactivate again.

NOTE: The license file can be found in the /Trelis XX.X/bin/licenses folder.

Transfer a floating license.

A floating license is installed on a network server and shared by computers over the network. The license is tied to the server. As long as the license is valid, the license can be deactivated and transferred to another server.

License deactivation on the server.

To transfer a floating license to a different server, first deactivate the license on the original server.

  1. Run from a terminal as administrator: "rlm_activate --deactivate <filename.lic> <product key>" where <filename.lic > is the name of the license file and <product key> is product key for the license.



  2. Uninstall RLM-Server and remove the folder.
  3. Download the new RLM-Server from csimsoft.com/downloads.
  4. Install the updated RLM-Server software on the new server. Activate the floating license on the server using the original product key. For more information, see RLM-Server installation instructions.

Deactivation failed.

Deactivation number exceeded.

By default, each license has one deactivation allowing you to make one transfer. If you receive a message that the deactivation failed because the number of deactivations has been exceeded, please contact support@csimsoft.com to request additional deactivations. There is no charge for additional deactivations.

File not found.

A license file usually is named using the product key number with a .lic extension (for example, FZBC2CD-3128C4-20F964-DEC545-0300CE4.lic). If you activated the license from your license page or if you changed the file name, you should use the actual filename followed by the product key and try to deactivate again.

Need help?

If you have questions about transferring your license, please contact csimsoft support.